Jilhot Privacy Policy — Your Data, Handled with Care

1 Introduction

This Privacy Policy explains how jilhot ("jilhot", "we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the jilhot platform at jilhot.net and through the jilhot mobile application.

We know that privacy policies can feel like a wall of legal text that nobody actually reads. That's not what we want for jilhot players. So we've written this in plain, straightforward English. If you have questions about anything here, our support team is available 24/7 and happy to explain.

By registering a jilhot account or continuing to use the jilhot platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how jilhot handles personal data, please do not use the platform.

This policy should be read alongside jilhot's Terms and Conditions, which govern your overall use of the jilhot platform.

2 Data We Collect

Jilhot collects personal data in two ways: data you provide directly when using jilhot, and data that is collected automatically when you interact with the jilhot platform.

Data you provide to jilhot directly:

• Registration data: Your name, date of birth, phone number, and any other information you enter when creating your jilhot account.
• Identity verification data: Government-issued ID documents or other verification materials that jilhot may request to confirm your identity or age.
• Payment data: Your bKash, Nagad, or Rocket account details as needed to process deposits and withdrawals on jilhot. Jilhot does not store full payment credentials — these are handled by the respective payment providers.
• Communications data: Messages, emails, or chat transcripts you send to jilhot's support team.
• Responsible gaming data: Any limits, self-exclusion requests, or preferences you set through jilhot's responsible gaming tools.

Data collected automatically when you use jilhot:

• Device and technical data: Your IP address, device type, operating system, browser type, and screen resolution.
• Usage data: Pages visited on jilhot, games played, session duration, clicks, and navigation patterns.
• Transaction data: Records of all deposits, withdrawals, bets, and game results associated with your jilhot account.
• Cookie data: Session identifiers and preference data stored via cookies. See Section 6 for full details on how jilhot uses cookies.

3 How We Use Your Data

Jilhot uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and secure your jilhot account, and to verify your identity and age when required.
• Payment processing: To process deposits and withdrawals through bKash, Nagad, and Rocket on your behalf.
• Platform operation: To deliver jilhot's games and services, personalise your experience, and remember your preferences.
• Customer support: To respond to your queries, resolve disputes, and improve jilhot's support quality.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on jilhot.
• Legal compliance: To meet jilhot's obligations under applicable laws and regulations, including anti-money laundering requirements.
• Responsible gaming: To monitor gaming patterns and apply responsible gaming tools where appropriate, in line with jilhot's commitment to player welfare.
• Platform improvement: To analyse usage patterns and improve jilhot's games, features, and overall user experience.
• Marketing communications: To send you relevant promotions, bonuses, and updates from jilhot — only if you have opted in to receive them. You can opt out at any time.

4 Legal Basis for Processing

Jilhot processes your personal data on the following legal grounds:

• Contract performance: Processing your registration data, payment details, and account information is necessary to fulfil jilhot's contractual obligations to you as a player.
• Legal obligation: Jilhot is required by law to collect and retain certain data for anti-money laundering compliance, age verification, and regulatory reporting purposes.
• Legitimate interests: Jilhot processes usage data, device data, and transaction history to protect the security of the platform, prevent fraud, and improve jilhot's services — all of which are in the legitimate interests of both jilhot and its players.
• Consent: Where jilhot sends you marketing communications or uses non-essential cookies, we do so only with your explicit consent. You may withdraw this consent at any time.

5 Data Sharing

Jilhot does not sell your personal data. We share your data only in the following limited circumstances:

• Payment providers: Jilhot shares the minimum necessary payment data with bKash, Nagad, and Rocket to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification services: Where jilhot uses a third-party service to verify your identity or age, your verification documents may be shared with that service provider under strict confidentiality agreements.
• Legal and regulatory authorities: Jilhot may be required to share your data with law enforcement, regulatory bodies, or courts where required by applicable law. Jilhot will comply with such requests and, where legally permitted, will notify you.
• Platform service providers: Jilhot works with trusted technology partners who help operate the platform — such as hosting providers and analytics tools. These partners are contractually bound to handle your data securely and only for the purposes jilhot specifies.

6 Cookies

Jilhot uses cookies — small text files stored on your device — to keep the platform working properly and to improve your experience. Here's a breakdown of the types of cookies jilhot uses:

Jilhot does not use third-party advertising cookies or allow ad networks to place tracking cookies on the jilhot platform. You can manage cookie preferences through your browser settings at any time.

7 Data Retention

Jilhot retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. Specifically:

• Account data is retained for the duration of your jilhot account and for up to five years after account closure, in line with standard anti-money laundering record-keeping requirements.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Support communications are retained for up to two years from the date of the last interaction.
• Marketing consent records are retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.
• Technical and usage data is typically retained for up to 12 months in identifiable form, after which it may be anonymised and retained for analytical purposes.

When jilhot no longer has a legal or legitimate reason to retain your data, it is securely deleted or anonymised.

8 Your Rights

As a jilhot player, you have the following rights over your personal data. To exercise any of these rights, contact jilhot support at [email protected].

9 Data Security

Jilhot takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, or misuse:

• TLS encryption on all data transmitted between your device and jilhot's servers.
• Encrypted storage for all sensitive personal data held by jilhot.
• Access controls that limit which jilhot staff can access personal data, based on their role and need.
• Regular security audits and vulnerability assessments of the jilhot platform.
• Incident response procedures to detect, contain, and respond to any data security incidents promptly.

While jilhot takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your jilhot account secure — use a strong, unique password and never share your login credentials with anyone.

10 Children's Privacy

Jilhot is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If jilhot discovers that a minor has registered an account or provided personal data, we will immediately close the account, delete the associated data, and void any transactions.

If you are a parent or guardian and believe your child has created a jilhot account, please contact us immediately at [email protected]. We will act on your report without delay.

11 Changes to This Policy

Jilhot may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page and notify active jilhot players through an in-platform notification.

We encourage all jilhot players to review this Privacy Policy periodically. The most current version is always available at jilhot.net/privacy-policy. Continued use of jilhot after any update constitutes acceptance of the revised policy.

12 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how jilhot handles your personal data, please get in touch with our team:

• Email: [email protected]
• Live Chat: Available within the jilhot platform after login, 24 hours a day.
• FAQ: Visit the FAQ page for quick answers to common privacy questions.

For questions about your rights under this policy, or to submit a data access, correction, or deletion request, email us at [email protected] with the subject line "Privacy Request". We aim to respond within 30 days.